How much is shipping to the UK?

Shipping is 100% Free on all orders across the United Kingdom. There are no hidden fees or delivery surcharges at checkout.

How long does delivery take?

Orders are dispatched within 24 to 48 hours (Monday to Friday). Standard UK Tracked Delivery takes between 2 to 4 business days via Royal Mail Tracked, DPD, or Evri.

How do I track my order?

Once your parcel is dispatched from our facility, you will receive an automatic email containing your carrier tracking code and direct tracking link.

What is your return policy?

We offer a 14-Day Hassle-Free Return Guarantee. If you are not completely satisfied, you can initiate a return within 14 days of delivery, provided the item is in its original packaging with all included accessories.

Does my gear come with a warranty?

Yes. Every piece of hardware purchased on ocamvero.com includes our official 1-Year Hardware Warranty against technical faults and manufacturer defects.

How long does a refund take?

Once your returned item is received and inspected at our Plymouth warehouse, your refund will be issued immediately. It typically reflects in your bank account or payment provider within 3 to 5 business days.

Are your memory cards and storage gear genuine?

Yes, 100%. All high-speed SD cards (V60/V90), CFexpress media, and SSD drives are authentic and tested to sustain continuous high-bitrate recording (4K and 8K video) without dropped frames.

How do I know if a microphone or lens fits my camera?

Detailed connector types (3.5mm TRS/TRRS, XLR, USB-C) and lens mount standards are listed on every product page under Technical Specifications. If you are still unsure, email us at support@ocamvero.com and our technical team will confirm compatibility for your exact camera model.

Which payment methods do you accept?

We process all payments through secure Shopify Payments. We accept:

• Major cards: Visa, Mastercard, American Express
• Express digital wallets: Apple Pay, Google Pay
• Flexible installments: Klarna

Are taxes included in the price?

Yes. All prices displayed on our website are in British Pounds (GBP £) and include all applicable UK taxes.